Bose fends off claims ‘noise cancellation-breaking’ firmware update used to be supposed for sly sales boost

Bose has been compelled to defend itself in opposition to accusations that the company deliberately hamstrung its possess merchandise in a covert strive to bolster unique headphone sales. 

The saga began with the begin of firmware version 4.5.2 for the Bose Light Consolation 35 headphones. The 4.5.2 used to be supposed to fix an Android security bug, strengthen balance, and bolster performance. 

As reported by The Register, the update — which used to be computerized — triggered a torrent of complaints that the tool change had “severely” degraded the quality of the active noise cancellation (ANC) characteristic. 

Forum users in a 232-online page thread stated that the update “entirely destroyed the ANC,” that “ANC is broken,” and whereas ANC on the High atmosphere mature to be “very chuffed and efficient,” many users stated there used to be no noticeable distinction between Low and High settings after accepting the update. 

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One user went as a ways as to accuse Bose of “deliberately breaking the firmware after they’ve a novel product that comes out,” asserting that “they did this identical thing after they up thus a ways the QC35 to the QC35II.” 

Nonetheless, other users commented that they had no longer skilled any distinction in ANC quality. 

Forum users requested a fix for the ANC order or a approach to roll inspire the changes. As fury mounted over the direction of months, on Thursday, a Bose community manager launched the outcomes of an investigation into the order. 

Bose’s investigation incorporated testing unique headphones and these returned by customers in a unfold of environments. A third-celebration acoustics check laboratory used to be also employed to independently analyze the impact of firmware 4.5.2 on noise cancellation performance. 

The headphones producer stated that the firmware update does no longer impact ANC and the company used to be “no longer able to replicate the concerns of our customers,” no topic a neatly-organized selection of reports and complaints from the community. 

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The Bose crew used to be also enthusiastic to emphasize that downgrades would never be conducted in covert sales ideas. 

“QC35 headphones are engineered to tell world-class Noise Cancellation and we’d never deliberately downgrade the performance of our merchandise in the sphere,” the crew stated. “Our firmware update approach is centered on bettering product performance, adding unique parts, fixing bugs and affirming interoperability.”

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Nevertheless, the picture’s findings could don’t have any longer been sufficient to tackle the extent of criticism the firmware update caused. This means that, Bose has chosen to permit users to rollback firmware on the Bose QC35. 

The QC35 II can now be downgraded to 4.3.6 and the QC35 series 1 to 2.5.5 by strategy of the Bose BTU online page material for a “restricted time.”

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