Meta-owned Popular photo sharing service Instagram is facing a new problem. A bug in the social media platform is reportedly removing the audio from older videos that were uploaded several years ago. According to a report by the Verge, social media giant Meta has confirmed that it’s working on a fix to bring back the audio of the affected videos.
The report claims that the bug is only affecting videos that are ‘very old’. Users have also reported facing this issue with some of their videos which are nearly a decade older.
How this bug is affecting users
Over the past few months, some users have noticed that videos from around 2014 and before have suddenly lost audio, the report notes. Instagram was able to play these videos but without any sound. Users also reported that trying to boost the volume or unmute the video also didn’t work as the bug is stopping Instagram from finding the audio tracks of these clips.
The report notes that the bug is affecting the social media service on multiple platforms which include Android, iPhones as well as the web client. Some videos are also displaying an error that says “video has no sound”.
The report claims that this seems to be a problem on Instagram’s end and not a takedown issue regarding copyrighted audio. Meanwhile in some cases the audio embed mentioned below the video seemed to work but becomes ineffective when the clip is viewed directly on Instagram.
As per the report, the issue seems to have started earlier this year. In June, a Reddit user noted: “Recently lost a good friend of mine and have videos of us on [Instagram] that I would like to hear him in.”
In May, another user wrote that they lost sound on a video of their dog that passed away. Meanwhile, another user complained about not having audio on old videos of their infant daughter.
What Meta has to say regarding the issue
Meta has confirmed that it is working on fixing the issue. However, the company didn’t provide a specific timeline for when it will be resolved.
In a statement, the company’s spokesperson Seine Kim said: “We’re aware that a bug caused some people to have trouble accessing audio on older feed posts. The issue is being resolved, and we apologize for the inconvenience.”
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